Frequently Asked Questions

Everything you need to know about your favorite beauty products.

Are Kashees Cosmetics products cruelty-free?

Yes, we are committed to ethical beauty. All Kashees Cosmetics products are 100% cruelty-free and are never tested on animals.

How long does shipping take for domestic orders?

Standard domestic shipping typically takes 3 to 5 business days. You will receive a tracking number via email as soon as your order has been dispatched.

What is your return and exchange policy?

Due to the hygienic nature of cosmetics, we only accept returns or exchanges if the product arrives damaged or incorrect. Please contact our support team within 48 hours of delivery to initiate a claim.

Which payment methods do you accept?

We accept all major credit and debit cards (Visa, MasterCard), as well as Cash on Delivery (COD) for eligible regions and digital wallets like PayPal.

Are your makeup products suitable for sensitive skin?

Our formulas are designed to be skin-friendly; however, we recommend checking the full ingredient list provided on the product page or performing a patch test before full application.

Can I modify or cancel my order after it has been placed?

Orders are processed quickly to ensure fast delivery. You can modify or cancel your order within 2 hours of placement by contacting our customer service hotline.